Hola Beloved

Terms & Conditions

GENERAL TERMS AND CONDITIONS

All personal information held by Hola Beloved LLC is treated as private and confidential.  It is used solely by Hola Beloved LLC and will not be disclosed to other parties.

The client understands that the therapist may refuse to undertake treatment should this be contraindicated due to medical or other conditions that the client may present with, due to concerns regarding the health, safety and wellbeing of either the client or the massage/yoga therapist.

Each person reacts differently to massage and in no case does Patricia Majano or Hola Beloved LLC guarantee any particular outcome from a treatment or series of treatments.

Therapists reserve the right to refuse or terminate treatment to any client, at her own discretion, refuse, discontinue or defer treatment. In this instance, full payment is still required and no refund will be given.

Examples of when this may occur include:

  • If the client is under the influence of alcohol or recreational drugs at the time of treatment;
  • If the client has withheld or not provided information relevant to treatment;
  • If the client’s actions, words or behavior are inappropriate or of a sexual nature;
  • If the client is threatening, aggressive, or violent, or in any way poses a risk to the therapist.

 

Cancellation, Re-scheduling and Refund Policy

  • All rescheduled and canceled appointments must be made at least 24 hours before the start of your scheduled appointment time to retain full credit.
  • If you reschedule or cancel with less than 24 hours in advance of your service, you will be charged 50% of the service fee.
  • We will charge or retain 100% of the service fee, if you do not communicate or show up to your appointment.
  • Communication must be via the Healthie chat, text, or by emailing connect@holabeloved.com.
  • Refunds are available with 10% withheld to cover the merchant’s processing fees if you wish to cancel your appointment and cannot or do not wish to reschedule your appointment.
    Please email connect@holabeloved.com to initiate the refund process.
  • Your payment will be held as credit to reschedule your appointment. Refunds are not automated based on cancellation of your appointment. This is a manual process, and you MUST email to initiate a refund.

 

Right to Refusal Policy

At Hola Beloved, we prioritize creating a safe and comfortable environment for all our clients and therapists. We have a zero-tolerance policy for any form of inappropriate behavior during our sessions. Our service providers reserve the right to end a session immediately if they encounter any inappropriate behavior from a client. This includes but is not limited to sexual harassment, hygiene issues, safety, medical concerns, misconduct, or any actions that make our therapist or other clients feel uncomfortable or unsafe.

 

Electronic Gift Certificates/Transfer of Credits

At Hola Beloved, we offer electronic gift certificates as a thoughtful way to treat your loved ones to our therapeutic services. Electronic gift certificates are issued with a six month expiration date, allowing recipients ample time to schedule and enjoy their desired treatments. Please note that electronic gift certificates are non-refundable.

If you are unable to use your gift certificate, you have the option to transfer it to a friend or family member. Simply provide us with written notice to facilitate the transfer. We want to ensure that your gift certificate credits bring joy and relaxation to those who use it, and we appreciate your understanding of our policy.

 

Age Requirement Policy

At Hola Beloved, we prioritize the safety and comfort of all our clients, including minors. As part of our age requirement policy, we kindly ask that individuals under 17 years of age be accompanied by a parent or guardian throughout their entire treatment session.

For massage therapy sessions, a parent or guardian will be required to stay in the treatment room during the session. For yoga therapy and trauma touch therapy™ sessions, a parent or guardian will be asked to remain in the building’s premises.

We understand the importance of providing a secure environment and ensuring a positive experience for younger clients. This policy helps us create a nurturing and appropriate setting for our younger clients while providing peace of mind for their accompanying adult.

 

Medical Disclaimer

The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this web site is for general information purposes only. Hola Beloved LLC makes no representation and assumes no responsibility for the accuracy of information contained on or available through this web site, and such information is subject to change without notice.

You are encouraged to confirm any information obtained from or through this web site with other sources, and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEB SITE.

Hola Beloved LLC does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be contained on or available through this web site. Hola Beloved LLC IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS WEB SITE.

 

Thank you for reviewing our policies before your appointment. If you have any questions or need further clarification regarding our policies, please do not hesitate to reach out to us at connect@holabeloved.com.

 

Give yourself the time, care and love you give others!

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